Privacy Policy

Grupo Datora publicly affirms its commitment to ensuring the proper processing of personal data for legitimate purposes in the provision of its services and the offering of products. Without prejudice to any specific contractual provisions in service agreements or product offers, Grupo Datora, through this Privacy Policy, seeks to guarantee transparency regarding how personal data is collected, used, shared, and protected by customers, both at the time of contracting products and services and throughout the commercial relationship with any of the Group’s companies.

1. When and how we collect your personal data

We collect the personal data necessary for performing the activities inherent to our services and for offering products at the time of contracting (including on a temporary or experimental basis) and during the Customer’s consumption or use of it.

We may also collect your personal information on the following occasions:

When you use our social media channels;
When you register on our website to receive newsletters, alerts, or news;
When you contact us through any available communication channel or request information about a product or service;
When you visit or browse our website, subject to the cookie policy of each platform.

This data collection may be carried out directly by Grupo Datora, its successors or controllers, as well as by its accredited business partners and service resellers, particularly other telecommunications companies that use Grupo Datora’s network or frequencies through Mobile Virtual Network Operators (MVNOs). Grupo Datora may also share your data with third parties, including group companies abroad, within the specific purpose and necessity limits in providing services and offering products, such as other telecommunications operators related to mobile telephony services and national and international roaming obligations.

Grupo Datora may, in certain circumstances, share your data pursuant to a duly authorized order from competent authorities under the Brazilian Civil Rights Framework for the Internet, especially regarding the provision of registration data, or to comply with a court order for submitting connection and call records, or to detect, prevent, or address fraud or security incidents, protect third-party rights, and safeguard the network and its users.

2. Types of personal data collected

We collect specific personal information to provide our products and/or services. Thus, when you submit personal data to us, you agree and authorize us to process your personal information in accordance with this Policy. If you provide us with personal information of third parties or if third parties provide us with their personal information, we will only use it for the specific purpose for which such information was provided.

The personal information we may collect includes:

Data that identifies or may identify an individual: name, last name, parentage, date of birth, e-mail, address, cell phone number, CPF, location data, IP address, IMEI number, and connection records.
Financial information for billing purposes for services or products: credit card number, card brand, security code, and expiration date.
Location data: We collect geolocation data from the SIM Cards provided in connection with our services. Although collection is available for all SIM Cards, access to this data is restricted to the customer and Grupo Datora’s technical support team when contracted via the Portal or the integrated API.
Data related to the Customer’s account or agreement: We collect information from your account and agreement, such as payment dates or receipts, subscription and contracting history, banking information, technical support and ticket opening, passwords and security information used to authenticate and provisioning services, traffic data, connection records and phone call history.

Grupo Datora informs that it does not collect “sensitive data” about you, such as racial or ethnic origin, religious conviction, political opinion, union membership or membership in a religious, philosophical, or political organization, data relating to health or sexual life, genetic or biometric data, except when we have your specific consent or to comply with a legal or regulatory obligation.

3. Purpose of collection and processing of your personal data

The Personal Data Protection Law specifies that we may use your data only for legitimate, specific, explicit, and informed purposes. Here are the reasons we process your data:

To comply with legal and regulatory obligations: We collect, process, store, share, and otherwise handle personal data to meet legal and regulatory obligations.
To improve network performance and advance our services and products: Through proprietary and third-party systems, we map our website’s and app’s heat map, optimize traffic, and conduct data analysis and research, including consumer and behavioral profile analysis.
To carry out financial transactions related to our services and products: We collect your data to bill for our products and services. When you make a purchase through our service channels, our billing system manages your acquisition from initiation through delivery. We share data with transport carriers and third-party service providers to ensure product delivery, service installation and accurate billing.
To provide customer support: We access your data through our various support channels to provide technical assistance, answer questions and resolve service failures, as well as enable new contracting of services, and process refunds
For marketing purposes: Grupo Datora may send announcements and promotional messages daily to registered users on its platforms or to internet users in general, using all types of technologies and means of communications available: e-mail, SMS, MMS, direct mail, or other channels. To opt out of marketing communications and messages, please e-mail dpo@datora.net
To assist in strategic decision-making: We use your data in the processes of developing plans, services, and customized offers even more closely aligned with your profile, as well as to redistribute connections and active users or reallocate the service portfolio.
To assess demand by geographic region: We use location services in order to evaluate demand according to our users’ geographic region, securely, with the purpose of improving our service.
For the regular exercise of rights in judicial, administrative or arbitral proceedings: We collect, process, store, share and handle personal data for the regular exercise of rights in judicial, administrative or arbitral proceedings.

4. Your choices and rights

Your choices:

You may choose not to provide us with personal data and still continue to use our website and browse our pages. For more detailed information, please access the Cookie Policy of each Grupo Datora platform. Although you may expressly request that your personal data not be used for marketing purposes by sending an e-mail to dpo@datora.net, you acknowledge that all other data-use cases are essential for the Grupo Datora to process transactions and offer its products and services.

Your rights:

Rectification: You have the right to correct, rectify and update any personal data about you that is inaccurate, incorrect or outdated.
Objection: You may object to the processing of personal data carried out on the basis of legitimate interest or any other legal ground. We emphasize that, depending on the nature of your objection, the provision of the product/service may be partially or fully prevented.
Portability: You may request the portability of your personal data to another provider or company. If you request it and it is technically feasible, we will transfer your personal information to you. In that case, we will send a copy in CSV format so that you can provide it to another company. We clarify that the portability request may not involve third-party data and will always be subject to technical analysis by the Grupo Datora.
Deletion: You have the right to request deletion of the personal data we hold about you. We will comply, provided no law or regulation requires us to retain such data, or when it is no longer necessary to store it, or if it was collected in excess and without necessity for the Grupo Datora.
Petition: You may file a complaint with the National Data Protection Authority or consumer protection agencies. However, please inform us first in an attempt to resolve your request. We value good relationships with our customers and are confident that we can assist you.

In cases of inability to execute or respond to your requests or inquiries within 5 (five) business days or the regular deadline, whichever is longer, the Grupo Datora will indicate the factual or legal reasons that prevent immediate action.

5. Personal data security

We implement physical, electronic and managerial procedures to ensure the highest possible level of security for your personal data and all other information we collect and process, always in accordance with the state of the art.

To obtain more information about our efforts to ensure your data is secure, you may send a direct e-mail to dpo@datora.net.

And remember:

You are also responsible for the personal data you provide; therefore, exercise caution with logins, passwords, confidential information and other sensitive data. Keep the data secret and secure;
Keep your internet access devices and the services offered by the Grupo Datora always updated, and remember to keep your preferred antivirus solution also updated;
If you believe your privacy has been violated, contact dpo@datora.net immediately

8. How long we store your data

We retain your personal data only for as long as data processing is necessary to carry out our activities. After processing ends, personal data will be deleted, subject to technical limitations, with retention permitted for certain specific purposes.

We will retain and use your personal data to the extent necessary to fulfill our legal obligations, such as when it is necessary to retain your data for inspections and legal and/or regulatory obligations, to resolve legal disputes and/or enforce our agreements while they are in effect.

We also retain personal data related to the use of our services and to purchases made, always for the purpose of improving and developing our activities, including customizing services and products for you.

9. Making this policy useful for you

Grupo Datora sought to produce this Privacy Policy in a clear and transparent manner regarding the processing of your personal data. If you have any questions, please contact us at dpo@datora.net.

This Privacy Policy will be reviewed and updated from time to time. Only substantial changes will be highlighted on our website.

Grupo Datora is not responsible for damages resulting from interruptions or unavailability of its websites and platforms, nor for the loss or misuse of submitted information.

By continuing to access or use the services or products offered by Grupo Datora, you accept and agree to the updated version of the Privacy Policy.